Online CHAT sessions are immediately addressed by the first available technician.
This support is available 8:30am - 5:00pm EST, M-F (except holidays).
If an issue cannot be resolved immediately, or requires further research or escalation, it is added to the support queue and will be addressed as soon as possible.
This support is available 8:30am - 5:00pm EST, M-F (Except holidays and a few weather-related exceptions).
The support queue is also periodically checked during off-time as well.
Note: See Holiday Schedule for exceptions.
Just look for the CHAT icon on the Portal screen.