Telephone Support (Live) is available when technicians are actually in the office (barring wind, sleet, snow, etc.) and phones will be answered by the first available technician. Technician will generate a new ticket, enter it into the queue, and try to resolve the issue while on the phone.
Voice-Mail Messages can also be left when no agents are available to answer calls. You may leave a brief message and agents will generate a new ticket and enter it into the queue when messages are retrieved from the Voice-Mail system (M-F only).
When calling or leaving a message please be sure to give your:
- First and Last Name (please spell this out).
- Email Address (please spell this out - all records are stored by this reference).
- Name of the Product you are calling about.
- Phone Number.
- Brief description of the problem.
Telephone support is available 8:00am - 5:00pm EST, M-F (except holidays and a few WEATHER-RELATED exceptions listed in the Holiday Schedule).
Support queue is also periodically checked during off-time as well.
Note: See Holiday Schedule for exceptions.