The Normal Working Days for the Digital HelpDesk support staff are:

8:00am - 5:00pm EST

Monday-Friday


The Digital HelpDesk is generally not staffed during major National and some Ohio State holidays, although queued tickets may be periodically addressed by staff members during such periods.


Exceptions Schedule:

Exception Date
Exception Status
Exception Notes & Service Limitations



Current Holiday Schedule:

Dates Status Notes 
 1/1/2016 Closed (New year's Day)  

1/4/2016 - 1/17/2016

Open Standard Hours  Full Service Available

1/18/2016

Closed (MLK Birthday)

 

1/19/2016 - 5/29/2016

Open Standard Hours

 Full Service Available

5/30/2016 Closed (Memorial Day)

5/31/2016 - 7/3/2016

Open Standard Hours

  Full Service Available
 7/4/2016  Closed (4th of July)  
 7/5/2016 - 9/4/2016  Open Standard Hours  Full Service Available
 9/5/2016  Closed (Labor Day)  
 9/6/2016 - 11/23/2016  Open Standard Hours   Full Service Available
 11/24/2016  Closed (Thanksgiving)  
 11/25/2016  Closed (Thanksgiving)  
 11/28/2016 - 12/22/2016 Open Standard Hours
 Full Service Available
 12/23/2016  Closed (Christmas Eve)  
 12/26/2016  Closed (Christmas Day)  
 12/27/2016 - 12/30/2016   Open 8:30am - 4:00pm  Full Service Available