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HelpDesk Availability & Holiday Schedule

HOLIDAY SCHEDULE & AVAILABILITY
The Normal Working Days for the Digital HelpDesk support staff are: 8:30am - 5:00pm EST Monday-Friday The Digital HelpDesk is generally not staf...
Thu, 16 Feb, 2017 at 4:28 PM
CHAT Online Sessions
Online CHAT sessions are immediately addressed by the first available technician.   This support is available 8:30am - 5:00pm EST, M-F (except holid...
Wed, 8 Mar, 2017 at 12:09 PM
IN-APP Submissions
In-App Tickets for some products are sent by email from mobile devices while other Apps and Websites offer users direct access to the Support Portal dedi...
Wed, 8 Mar, 2017 at 12:08 PM
SUPPORT PORTAL-NEW TICKET Submission
New Tickets sent from the online Support Portals are immediately added to the support queue.  These will be addressed by the first available technician. ...
Wed, 8 Mar, 2017 at 12:08 PM
TELEPHONE Support
Telephone Support (Live) is available when technicians are present in the office and phones will be answered by the first available technician.  Voicema...
Wed, 8 Mar, 2017 at 12:07 PM